Privacy policy

Who we are

HostTuneUp is an online service for short-term rental hosts, operated from Ontario, Canada. This policy covers hosttuneup.com. To reach us about privacy, use the contact form.

What we collect

When you send a form

• Request and contact forms: your email address, your listing link, and anything else you type in.
• The guides sign-up: your email address.

Form entries are sent to us by email. We use them to reply to you, prepare a proposal, or send the guide emails you asked for.

When you browse

• Analytics, only if you accept. The cookie banner asks first. If you accept, Google Analytics sets cookies and records which pages you visit, roughly where you are (country and city), your device type, and actions such as button clicks and form sends. If you decline, Google Analytics does not load.
• Your cookie choice. Your answer to the banner is saved in your browser so we do not ask on every page.
• Server logs. Our hosting provider records technical details of each request, such as IP address and browser type, to keep the site running and secure.

The calculators run in your browser. The numbers you type into them are not sent to us.

When you become a client

If you hire us, we see the listing, calendar, pricing and guest-message information that your platform's co-host or manager access shows us. We use it only to do the work in your written proposal. We have no access to your payout account. Airbnb pays our agreed share to us separately.

Who processes it for us

• Microsoft Azure hosts the site and delivers form entries to us by email.
• Google Analytics provides visitor statistics, only for visitors who accept analytics cookies.

These providers may process data in the United States and other countries. We do not sell personal information, and we do not share it with anyone else for their own marketing.

How long we keep it

• Requests and correspondence: for as long as we are in contact with you or working for you, and for a reasonable period afterwards for our records.
• Guide emails: until you unsubscribe by replying "stop".
• Analytics data: up to 14 months.

Your choices

• Change your cookie choice at any time: open cookie settings.
• Ask to see, correct or delete what we hold about you through the contact form. We will confirm it is you before acting.
• Stop guide emails by replying "stop" to any of them.

Depending on where you live, you may also have the right to complain to your privacy regulator.

Children

This site is for adults who host or plan to host. We do not knowingly collect information from children.

Changes

If this policy changes, we will post the new version here and change the date at the top.